Refund policy

Return & Refund Policy

At Snuggle&Guard, your satisfaction is important to us. We want you to love your baby products! Please review our policy below before making a return.

Return Window

You may return most items within 30 days of delivery for a refund or exchange.

The item must be:

•  In its original, unused condition (with tags attached where applicable)

•  In original packaging

•  Accompanied by proof of purchase (order number or receipt)

Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery. We’ll arrange a free return or replacement as quickly as possible.

How to Initiate a Return

1.  Contact our customer support at [your email] or through your account on our website with your order number and reason for return.

2.  We will provide return instructions and a prepaid shipping label (where eligible) or authorization.

3.  Ship the item back to us at the address provided. We recommend using a trackable service.

Return Shipping Costs:

•  Customer is responsible for return shipping unless the item is defective or we made an error.

•  Original shipping fees are non-refundable (except in cases of our error).

Refunds

•  Once we receive and inspect your return, we will process a refund to your original payment method.

•  Refunds typically appear within 5–10 business days (depending on your bank/card issuer).

•  We issue refunds for the item price only. Shipping, handling, and gift wrapping fees are not refunded.

Partial Refunds: If an item is returned in used or damaged condition (beyond reasonable inspection), we may offer a partial refund at our discretion.